Privacy Policy

Privacy Policy

Effective Date: March 1, 2025

1. Introduction and Overview

This Privacy Policy ("Policy") explains how your personal information is collected, processed, and used when you access FBMALL.com, use our mobile applications, or engage with our social media platforms (collectively, the "Services").

At FBMALL, we are committed to protecting the privacy of our global community. As a brand founded on artistic design and environmental responsibility, we treat your data with the same care we apply to our eco-friendly production processes.

Please read our Terms and Conditions and this Policy before using our Services. By using our Services, you accept the practices described in this Privacy Policy.

2. What Personal Information Do We Collect?

We collect information to provide you with a seamless and artistic customization experience.

  • Identifiers: Name, shipping address, email address, and phone number.

  • Commercial Information: Records of products purchased, customized designs, and order history.

  • User-Generated Content: Photos, images, or text you upload for customization.

    • Note: These are processed through our specialized Mega Factory systems solely for production.

  • Device/Online Identifiers: IP address, cookie IDs, browser type, and device information.

  • Network Activity: Browsing history, length of visit, and interaction with our Site.

3. How Do We Use Your Personal Information?

Purpose Data Categories Used
Order Fulfillment Name, address, payment details, and custom photos for production at our Mega Factory.
Personalization Browsing history and style preferences to offer artistic design suggestions.
Customer Support Communication logs and order details to resolve inquiries within 24 hours.
Marketing & Ads Email address (for newsletters) and cookies (for personalized recommendations).
Security & Safety Device information and login data to prevent fraud and protect your account.

4. Cookies and Tracking Technologies

We use "Cookies" and similar tracking technologies to enhance your experience:

  • Essential Cookies: Necessary for the site to function (e.g., keeping items in your cart).

  • Functional Cookies: Remember your settings (e.g., language and currency).

  • Performance Cookies: Help us analyze site traffic to improve our Mega Factory’s digital interface.

  • Marketing Cookies: Used to show you relevant artistic designs on other platforms.

You can manage cookie preferences through your browser settings.

5. Data Security and Retention

FBMALL employs industry-standard encryption and security measures to protect your data.

  • Photo Privacy: Your uploaded images are encrypted and stored only for the duration needed to fulfill your order and handle potential quality issues (up to 99 days).

  • No Selling of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Rights and Choices

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

  1. Access & Portability: Request a copy of the personal data we hold about you.

  2. Correction: Update incorrect or out-of-date information.

  3. Deletion: Request that we delete your personal information (subject to legal obligations).

  4. Opt-Out: Unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email.

  5. Text Messages: Reply "STOP" to any SMS notification to cancel marketing texts.

7. Children’s Privacy

FBMALL does not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such data, we will take immediate steps to delete it.

8. Policy Modifications

FBMALL reserves the right to update this Privacy Policy to reflect changes in our production technology or legal requirements. We will notify you of significant changes by updating the "Effective Date" at the top of this page.

9. Contact Us

If you have questions about this Policy or how your data is handled in our Mega Factory, please reach out to our privacy team: